Shipping policy

We aim to provide a transparent and straightforward shipping process. Please review our terms below.

1. Order Processing

All orders are typically processed within 1–3 business days (excluding weekends and holidays). You will receive a notification once your order has been dispatched.

2. Shipping Rates

Shipping charges for your order will be calculated and displayed at the checkout page. These rates cover the cost of transit from our fulfillment partners to your delivery address.

3. Estimated Delivery Windows

To keep our prices competitive, we work with global logistics partners. While most orders arrive within the windows listed below, these timeframes are estimates and are not guaranteed. Factors such as customs inspections, global logistics delays, or high-volume seasons can significantly extend delivery times. While we strive for efficiency, delivery may occasionally take longer than the typical windows:

  • Major Regions (US/UK/AU/EU): Typically 7–20 business days.

  • Other International Locations: Typically 15–30 business days.

By purchasing from our store, you acknowledge that shipping times are subject to change and that we are not liable for delays caused by the carrier or customs processes.

4. Tracking Information

Tracking numbers are usually provided within 3–5 business days after the order has been processed. Please allow time for the carrier’s system to update with the initial scan.

5. Customs, Duties, and Taxes

Any customs fees, import duties, or local taxes applied to your package are the sole responsibility of the customer. We are not responsible for delays caused by the customs department in your country.

6. Shipping Address Accuracy

It is the customer's responsibility to ensure the shipping address is correct at the time of purchase. We cannot redirect packages once they have been handed over to the carrier. If a package is returned due to an incorrect address, any reshipping fees will be the responsibility of the buyer.

7. Return Shipping Costs

If you choose to return an item, please note that customers are responsible for all return shipping costs. We do not provide pre-paid return labels. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

8. Contact Us

For any questions regarding your shipment or to initiate a return, please visit our Contact Page on the website to get in touch with our support team.